The Independent Central Union of Civil Servants (CSIF) has warned about the critical situation in municipal Social Services, where demand has soared following the implementation of the regularization process. The union had anticipated this problem months ago, pointing out that services were already operating at their limit.
CSIF's prediction has been confirmed with an exponential increase in the number of appointments. According to City Council data, daily requests rose from 1,500 to 4,000 after the decree came into force, reaching 5,500 the following day, representing a tripling in just a few days.
“"It is not enough to acknowledge the problem when the service is already saturated."
For the union, this increase demonstrates a clear “lack of foresight” on the part of the Consistory regarding a situation that, in their opinion, was foreseeable. The overload is directly affecting staff, who are already working under intense pressure, which could compromise both the care provided to the most vulnerable citizens and the occupational health of professionals.
In this context, the union organization has demanded the “immediate adoption of effective organizational measures” and an urgent reinforcement of personnel in all affected centers. They insist that defending Social Services is equivalent to protecting the rights of all citizens.
For their part, sources from the Madrid City Council have attributed the situation to the lack of coordination from the Spanish Government, which promoted the regularization process without prior consultation with local administrations. These municipal sources assure that the Central Executive kept the Consistory “out of the loop” of the procedure, without providing information or the necessary human and financial resources to meet the new demand.
