The operation, carried out by agents from the Superior Police Headquarters of Madrid, concluded with the arrest of four men and three women. They are accused of exploiting foreign citizens, many without work permits, in call centers where they were forced to meet unattainable daily targets and follow scripts designed to deceive customers.
The employees, mostly foreign citizens without work permits, were subjected to mandatory daily targets and a performance ranking that determined rewards and punishments. Those who ranked last were publicly humiliated, even with pies thrown in their faces, while their working hours did not respect legal schedules or breaks.
The investigation began after detecting multiple call centers operating under these practices. Those responsible constantly changed the locations of the centers to evade police action. With the collaboration of the Labor and Social Security Inspectorate of Madrid, agents managed to locate fifteen of these establishments.
The detainees took advantage of the workers' irregular status to impose extreme working conditions, denying them basic rights such as holidays, health insurance, or fair remuneration. The operation concluded on March 10 with searches of the fifteen call centers and the judicial referral of the seven alleged perpetrators for a continuous crime against workers' rights.
