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Disability Assessment Collapse Denounced in Madrid: Waits Up to 700 Days

The CSIF union warns of staff shortages and backlog of cases, far exceeding legal deadlines.

Close-up of a disabled person's hand holding a pen over a document, with blurred administrative paperwork and office supplies in the background.
IA

Close-up of a disabled person's hand holding a pen over a document, with blurred administrative paperwork and office supplies in the background.

The Independent and Civil Servants Union (CSIF) has alerted to the structural collapse and staff shortage at the Base Centers for Assessment and Orientation of People with Disabilities in the Community of Madrid, resulting in waits exceeding 700 days.

The CSIF union has presented a technical report detailing the critical situation at the assessment and orientation centers for people with disabilities in the Community of Madrid. The union has requested a meeting with the Minister of Family, Youth and Social Affairs to jointly address the issue.
Data gathered by the report reveals that the average waiting time to obtain disability status recognition can exceed 700 days, which is almost two years. This period significantly surpasses the legal limit of six months set by regulations for the resolution and notification of these applications.
Although official figures from the regional administration indicate an average wait of 310 days for an appointment and 330 for a final resolution, data from the Ombudsman, collected by the union, confirm chronic delays that double these figures. Currently, the region has over 20,000 pending applications, with more than 13,000 people awaiting an initial appointment. Approximately 160 new applications are received daily across the center network.
The report also highlights a significant staff shortage, with around a hundred vacant positions unfilled. Of the 418 planned job positions, 251 are vacant or covered by interim staff, and 72 have no permanent holder. The general medical staff area within the Assessment and Orientation Teams (EVO) has an occupancy rate of 74%, while administrative staff manage overloaded schedules and complex tasks.
CSIF rejects the outsourcing of functions through companies like TRAGSA and calls for the stabilization of public employment. To alleviate the workload and care overload, the union has proposed to the Ministry immediate filling of vacancies, adequate staffing levels, remuneration measures such as an activity bonus and productivity supplement, upgrading administrative staff levels, setting limits on daily appointments, psychosocial risk assessments, and the implementation of teleworking. They also demand monthly publication of management data per center to prevent regional averages from masking delays.

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