Since last Saturday, March 28, and until the end of the year, train service on Line 10 of the subway (connecting Hospital Infanta Sofía to Puerta del Sur) has been suspended in the affected section. The works, valued at 68 million euros, include accessibility and safety improvements, as well as the customization of the station to house decorative elements of Real Madrid.

The return of thousands of commuters this Tuesday, April 7, after holidays and school breaks, has caused scenes of disorientation. Many users, like David, a young student, were forced to get off at Cuzco unexpectedly. Despite prior information, the closure caught numerous passengers unaware of the service interruption.

Staff from Metro de Madrid and the EMT have been deployed at stations and surface bus stops to provide directions. However, confusion persists, especially among those who arrive directly at Line 10 platforms intending to take the train north. A woman from Alameda de Osuna, who works in Cuzco, expressed her surprise at not having known about the closure, while Thomas, a Swedish resident in Colonia Jardín, had to seek alternatives to reach Begoña.

To mitigate inconvenience, the Regional Transport Consortium of Madrid (CRTM) has set up a free substitute bus service, the S10, covering the route between Nuevos Ministerios and Plaza de Castilla, passing through Cuzco and Santiago Bernabéu. This service operates with 15 buses during peak hours and frequencies of two to three minutes, although traffic prevents it from matching metro times, effectively doubling the usual journey.

Some users, like María José and Gema, have opted for alternative routes on other metro lines to avoid the often-crowded buses. Although the actual impact is considered less severe than other recent network closures, such as Line 6 last year, the effect on mobility is noticeable, creating uncertainty and the need for earlier travel planning.