The Governing Council has given the green light to this contract, whose main objective is to minimize the period these facilities remain out of service due to serious failures. Although Metro manages its escalator maintenance with its own teams, this new agreement will allow for a more agile response to incidents requiring urgent action, either due to their complexity or the difficulty in obtaining specific spare parts.
Repair work will cover everything from electrical and mechanical tasks to interventions in technical facilities and rooms, as well as comprehensive cleaning of steps and pits. All work will be carried out under strict safety standards and with reduced execution times.
Currently, the Metro network has 1,709 escalators. Of these, 928 are maintained with internal resources, including the 866 covered by the new contract, while the remaining 781 have external maintenance.
“"Metro maintains its escalators with its own teams, but this new contract will allow for more agile action in incidents that require urgent interventions due to their complexity or the difficulty in obtaining certain spare parts."
This investment seeks to strengthen a more accessible, reliable, and safe public transport system for citizens. The Madrid subway transported 736,874,012 passengers last year.
Additionally, the Governing Council has approved the awarding of another contract, valued at 12 million euros, for the maintenance of Metro's corporate IT applications. This agreement will consolidate the conservation of up to 12 tools used by the company, including management, technical support, incident resolution, and system evolution. This centralization into a single contract will optimize service quality and efficiency, increase productivity, and reduce costs by unifying all technologies.
