The meeting, the second since the entry into force of the European Pact on Migration and Asylum (EPMA), focused on the key points of the ex officio action initiated by the institution following visits to the autonomous city by technicians and by the Ombudsman himself.
The director of the Area of Migrations and Equal Treatment, Elena Arce, also participated in the meeting.
The Ombudsman reminds citizens that they are available to study complaints and problems, offering various channels for submitting claims: postal mail, fax, in-person delivery at c/ Zurbano, 42 (28010 Madrid), or via a downloadable PDF form sent by email to registro@defensordelpueblo.es.
For those experiencing difficulties in filing a complaint, a toll-free phone number is available: 900 101 025 (calls from Spain only) or (+34) 91 432 62 91 (calls from abroad).
