The Minister of the Presidency, Justice, and Local Administration, Miguel Ángel García Martín, visited the Central Citizen Service Office (OCAC) to learn about the service's operation. The aim is to guide Madrileños who face difficulties with digital channels, ensuring an agile, simple, close, and accessible relationship with the regional Administration.
Staff accompany citizens throughout the entire process, from completing the application to its submission, also contributing to improving their digital skills. This pilot project, initiated last year, is currently available at the OCAC's Preferred Attention Post and will soon be extended to the entire Central Office, Mobile Offices, and the rest of the network.
In parallel, the Community of Madrid has launched an information campaign that will run until November 22. This campaign, featured in the press, radio, digital media, interurban buses, and transport hubs, aims to raise awareness and bring the services offered by 012 closer to citizens.
