This initiative aims to remove communication barriers that hinder the relationship between hearing-impaired individuals and the municipal administration. The service allows citizens to carry out tax procedures with greater autonomy and accessibility.
The service is managed by the SAMU Foundation. Users can request assistance via WhatsApp, email, or in person. Once the request is received, the foundation coordinates the appointment with the Madrid Tax Agency.
During the appointment, the taxpayer receives support through a video call with a specialized interpreter, who facilitates direct communication with municipal staff. All information regarding how this system works is available on the Taxpayer Portal.
“"This measure represents another step in the Madrid City Council's commitment to an increasingly accessible, close, and inclusive administration."
