Given the varying criteria among different airlines, the City Council emphasizes the importance of reviewing specific ticket conditions before traveling. Airlines often set their own weight and size limits which, if not met, can lead to additional costs for the passenger.
Municipal recommendations suggest weighing and measuring luggage before heading to the airport. It is also noted that checking in bags through online channels is usually more cost-effective than managing these services directly at the airport check-in desk.
In the event of an issue, consumers have the right to receive clear and accurate information regarding the contracted service. If an airline fails to comply with the terms of the contract, passengers are entitled to file a formal complaint with the company.
If the company's response is unsatisfactory, citizens can turn to the Municipal Consumer Information Office (OMIC) in Colmenar Viejo. Located on Buenos Aires street, this service provides in-person assistance by appointment, as well as support via phone and email.
