Madrid's Libraries Among Top-Rated Public Services by Citizens

A recent survey places municipal libraries in fifth position for satisfaction, boosting their commitment to continuous improvement and collection renewal.

Generic image of a library with wooden bookshelves and a cozy atmosphere.
IA

Generic image of a library with wooden bookshelves and a cozy atmosphere.

The public libraries of the Madrid City Council have received an excellent rating in the recent Quality of Life and Satisfaction with Public Services Survey, ranking fifth among 46 evaluated services.

This remarkable result, placing them only behind essential services such as Firefighters, Samur-Protección Civil, and Samur Social, as well as Theaters, has been a great encouragement for the staff. The survey, corresponding to the 2025 edition, reflects citizens' appreciation for the work carried out by these cultural institutions.

"This magnificent result gives us encouragement and strength to continue improving, without a doubt."

a library spokesperson
A notable example is the Huerta de la Salud Municipal Public Library in Hortaleza, which despite its small size of 450 square meters, has shown an impressive volume of book, magazine, and DVD loans in recent years. This success highlights how a small library can offer a great service to its visitors, solidifying its importance in the community.
Looking ahead to April 23rd, Book Day, the libraries are enthusiastically preparing. This date is eagerly anticipated, even more so than October 24th, Libraries Day. Contests and other surprises have been announced to celebrate reading and culture, inviting all residents to participate in the activities scheduled at the libraries and bookstores in Hortaleza.
Among future challenges, libraries prioritize the constant renewal of their collections, the replacement of damaged copies, and the acquisition of new literary releases. Additionally, efforts are being made to fill thematic gaps and improve facilities, including the need for urgent repairs in some buildings and the acquisition of suitable furniture for specific areas, such as the pre-reader zone for children aged 0 to 5. The inter-library loan service facilitates access to books not available at a specific branch, and the reservation of borrowed copies ensures users can access desired titles.