The new center, expected to be operational in the last quarter of 2026, will expand its team from the current 26 professionals to 31. The Minister of Presidency, Justice and Local Administration, Miguel Ángel García Martín, has overseen the progress of the construction.
“"With this infrastructure, the regional government reinforces its commitment to a more accessible, efficient administration adapted to the real needs of citizens, betting on innovation, accessibility, and continuous improvement of public services."
The OCAC will have 13 service points and a multidisciplinary team including direct service agents, support technicians, reception staff, and management supervisors. Services will encompass in-person and video call information and guidance, application and document submission, electronic certificate validation, and access to services like the Virtual Health Card or the Youth Card.
The 500-square-meter headquarters will be more spacious and fully accessible, featuring a waiting room, information screens, and a multifunctional room. It will operate Monday to Friday from 8:00 AM to 8:00 PM and Saturdays from 9:00 AM to 2:00 PM, with reduced hours in August.
Advanced technological tools, such as self-service kiosks, queue management systems, and digital information systems, will be integrated to streamline processes. Additionally, service areas will be designed to offer personalized, flexible, and confidential service tailored to individual citizen needs.
The office will also provide a dedicated priority service area for individuals over 65 and those with disabilities, offering specialized services like sign language interpreters, support systems for deaf-blind individuals, magnetic loops for hearing aid users, and accompanying programs in collaboration with social entities.
The new center will include a 100-square-meter multipurpose area for training activities, informative sessions, and meetings, equipped with advanced audiovisual technology for collaborative work and institutional content dissemination. It will also be a brain-protected and cardioprotected space, with staff trained in stroke symptom detection and Cardiopulmonary Resuscitation (CPR) protocols, and will include a defibrillator. A reserved area for the Registry of Domestic Partnerships will be located on the mezzanine, consolidating administrative services in one location.
The current office, located at Carrera de San Jerónimo 13, has experienced a significant increase in demand, serving over 55,700 people in 2025, a 19% rise from the previous year.
