The results of the satisfaction surveys from the Public Healthcare Assistance Services of the Community of Madrid indicate that the Hospital Universitario del Henares maintains a high level of approval. 90% of respondents expressed a positive evaluation of their overall experience, while 91.7% stated they would recommend the center to family and friends.
The study covered four key areas: hospitalization, emergency services, outpatient consultations, and major ambulatory surgery. In all of them, the center is positioned as one of the most highly valued by users, highlighting trust in care and perceived quality.
Specifically, the Emergency Service reached 84.5% global satisfaction, exceeding the regional average. Patients particularly praised the professionalism and human touch of the healthcare staff, with special mentions for the nursing team and orderlies. The possibility of family accompaniment and respect for privacy during care also received good ratings.
“"These results consolidate Hospital del Henares' commitment to public healthcare focused on people, based on the professionalism of its teams and aimed at maintaining high standards of care quality."
The report also highlighted the hospital's strengths, including staff friendliness, technical competence, and the clarity of clinical information provided to both patients and their families. Communication during the care process and at discharge further reinforces the sense of security and trust among users.
Among the areas identified for improvement, patients primarily pointed to waiting times, especially in the Emergency Department. The hospital is working on optimizing its care circuits and resource management to provide more agile care without compromising quality or safety.
